Frequently Asked
Questions

GiftJon provides comprehensive gift card consultation services including balance verification guidance, market value assessments, gift card portfolio management advice, and personalized recommendations. Our services are designed to help you make informed decisions about your gift cards by providing expert information based on current market conditions, retailer policies, and industry trends.

Our consultation process begins with a free initial consultation where we discuss your gift card needs and objectives. We then conduct a thorough assessment of your gift cards, considering factors like retailer policies, current market conditions, and specific card characteristics. Based on this assessment, we provide personalized recommendations tailored to your specific situation. We also offer follow-up support to ensure you have all the information you need.

We provide consultation for all types of gift cards, including retail store cards, restaurant gift cards, online marketplace cards, prepaid credit cards, and digital e-gift cards. Our knowledge base covers major national retailers, local businesses, online services, and specialty cards, allowing us to provide comprehensive guidance regardless of the gift card type or issuer.

No, GiftJon is strictly a consultation service. We do not buy, sell, trade, or exchange gift cards. Our business is focused entirely on providing information, guidance, and professional consultation to help clients make informed decisions about their gift cards. We maintain this clear separation to ensure unbiased advice and compliance with industry regulations.

We strive to provide the most accurate and up-to-date information possible. Our team continuously monitors gift card markets, retailer policies, and industry trends. However, it's important to understand that market conditions can change rapidly, and retailer policies may vary. While we maintain high standards for accuracy, we always recommend verifying critical information with the official gift card issuer when making important decisions.

For a basic consultation, we typically need to know the gift card issuer/retailer, card denomination, and your objectives for the card (using it yourself, giving as a gift, etc.). For more detailed consultations, additional information such as expiration dates, purchase date, or specific terms and conditions may be helpful. We only request information that's relevant to providing accurate guidance and always handle all information securely and confidentially.

Initial consultations typically take 15-30 minutes. Basic gift card assessments can often be completed within 1-3 hours during business hours. More complex consultations involving multiple cards or detailed market analysis may take 24-48 hours. We always provide clear timelines when you submit your consultation request, and we offer expedited services for time-sensitive needs.

Yes, we offer priority consultation services for urgent situations, available by request. While our standard business hours are Monday through Friday (9:00 AM - 6:00 PM CST) and Saturday (10:00 AM - 2:00 PM CST), we provide 24/7 email support for emergency situations. Priority services may be subject to additional fees based on the urgency and complexity of the request.

We offer several consultation tiers to accommodate different needs. Initial consultations are always free. Basic consultations for single gift cards are offered at competitive rates, while comprehensive portfolio assessments and ongoing advisory services are priced based on scope and complexity. We provide transparent pricing information before beginning any paid services and offer custom quotes for specific consultation needs.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers. For corporate clients, we also offer invoicing options with standard payment terms. All payments are processed through secure, encrypted payment systems to protect your financial information.

Yes, we offer discounted rates for clients needing consultations for multiple gift cards or ongoing advisory services. Our volume discounts typically start at 10% for 3+ gift cards and increase based on volume. We also offer subscription packages for businesses and individuals who need regular gift card consultation services, providing significant savings over individual consultation fees.

We implement comprehensive security measures to protect your information, including encrypted communications, secure data storage, strict access controls, and regular security audits. We follow data minimization principles, collecting only the information necessary to provide our services. All client information is handled in accordance with our Privacy Policy and applicable data protection regulations.

The specific information required depends on the consultation service you need. Generally, we require basic contact information (name, email), gift card details (retailer, denomination), and your consultation objectives. For market value assessments or portfolio management, additional details may be helpful. We never request full gift card numbers with security codes unless absolutely necessary for specific verification guidance, and all sensitive information is handled with strict security protocols.

We do not sell, rent, or trade your personal information to third parties. Your information is used solely for providing our consultation services and communicating with you. In limited circumstances, we may share information with trusted service providers who help us operate our business, but these providers are bound by strict confidentiality agreements. For complete details on how we handle your information, please review our Privacy Policy.

You can reach our support team through multiple channels: by phone at +1 (312) 555-8721, email at [email protected], or through the contact form on our website. We also offer live chat support during business hours. For the quickest response, we recommend calling during business hours or using our dedicated support email for after-hours assistance.

We aim to respond to all support requests within 1-3 hours during business hours. Email inquiries submitted after hours typically receive responses by the next business day. Priority support clients receive responses within 1 hour during business hours. For complex inquiries that require research, we'll acknowledge receipt promptly and provide a timeframe for a complete response.

Yes, we provide a wealth of educational resources about gift cards, including guides, articles, and video tutorials. These resources cover topics such as gift card terminology, common issues, retailer policies, and best practices for gift card management. All clients have access to our basic resource library, while premium clients receive access to advanced guides and personalized educational materials.