💰 Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions under which GiftJon Inc. ("GiftJon," "we," "us," or "our") provides refunds for our gift card consultation services. We are committed to fair and transparent refund practices and strive to ensure client satisfaction with our services.

By using our services, you agree to the terms of this Refund Policy. Please read this policy carefully to understand your rights and options regarding refunds and cancellations.

2. Service Categories

Our refund policy varies based on the type of service provided:

• Initial Consultations: Initial consultations are provided free of charge and therefore do not qualify for refunds.
• Standard Consultation Services: These include one-time gift card verifications, assessments, and advisory services.
• Subscription Services: These include ongoing consultation, priority support, and premium services billed on a recurring basis.
• Custom Projects: These include comprehensive gift card portfolio evaluations, detailed market analyses, and other specialized services with custom pricing.

3. Satisfaction Guarantee

We stand behind the quality of our consultation services. If you are not satisfied with the services provided, we offer the following satisfaction guarantees:

• Standard Consultation Services: If you are not satisfied with your consultation, you may request a refund within 7 days of service delivery. We may offer to address your concerns by providing additional consultation before processing a refund.
• Subscription Services: If you are dissatisfied with your subscription services, you may cancel at any time. Refunds are processed as described in the "Subscription Cancellations" section below.

4. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• The service provided did not meet the agreed-upon specifications outlined in your service agreement or order confirmation.
• Technical issues on our end prevented the proper delivery of our consultation services.
• The service was not delivered within the timeframe specified in your service agreement, despite your compliance with all requirements.
• Other circumstances where we determine that a refund is appropriate based on the specific situation.

5. Non-Refundable Services

The following services and situations are generally not eligible for refunds:

• Services that have been fully delivered and meet the agreed-upon specifications.
• Cancellations requested after the service has been completed.
• Initial free consultations.
• Services where the client has not provided required information or has provided inaccurate information.
• Services where the refund request is made after the refund eligibility period (7 days for standard services).

6. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with the subject line "Refund Request."
2. Provide your order or service reference number.
3. Explain the reason for your refund request in detail.
4. Include any relevant documentation or information that supports your request.

We will review your refund request and respond within 3 business days. If your refund is approved, we will process it within 5-7 business days. Refunds will be issued using the original payment method unless otherwise agreed upon.

7. Partial Refunds

In some cases, we may issue partial refunds if:

• Only part of the services provided did not meet specifications.
• You received partial benefit from the services before cancellation.
• The nature of the service issue warrants a partial rather than a full refund.

The amount of a partial refund will be determined based on the proportion of services successfully delivered and the nature of the issue.

8. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time by contacting [email protected].
• If you cancel within the first 7 days of a new subscription, you are eligible for a full refund of the current billing period.
• For cancellations after the first 7 days, your subscription will remain active until the end of the current billing period, and no refund will be issued for the current period.
• No further charges will be made after cancellation becomes effective.

9. Custom Project Refunds

For custom projects with specific deliverables and timelines:

• Refund terms will be specified in your custom project agreement.
• Typically, deposits or initial payments for custom projects are non-refundable once work has commenced.
• If a project is canceled before completion, a partial refund may be issued based on the percentage of work completed.
• Specific refund conditions will be outlined in your project proposal and agreement.

10. Processing Time and Method

When a refund is approved:

• Refunds will be processed within 5-7 business days of approval.
• Refunds will be issued using the original payment method when possible.
• Credit card refunds typically take 3-10 business days to appear on your statement, depending on your card issuer.
• Bank transfer refunds may take up to 10 business days to process.

11. Dispute Resolution

If you disagree with our refund decision:

1. Contact our customer support team to explain your concerns.
2. If the issue remains unresolved, you may escalate to our management team by emailing [email protected].
3. We are committed to resolving disputes fairly and may consider mediation for significant disagreements.

Please refer to our Terms of Service for additional information on dispute resolution procedures.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Refund Policy.

13. Contact Information

If you have any questions about our Refund Policy, please contact us at:

By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.